Support & help
Whether you’re still setting HaloSilver up or you’ve had it running for months, here are the fastest answers, how to reach a person, and how to pause protection if you ever need to.
Email support@softstackers.com and a person will get back to you. That’s the same inbox behind our privacy and terms pages, so one email reaches the right people whether your question is about setup, an alert, billing, or anything else.
If an alert looks off, or HaloSilver flagged something that turns out to be harmless, that’s normal and worth telling us about so detection keeps improving — email us at support@softstackers.com with the alert details.
If you’re worried the person you’re protecting is in the middle of a scam right now, HaloSilver is one layer of protection, not a substitute for calling them directly.
You’re always in control of whether HaloSilver is watching. From the family portal, open the protected person you want to pause, then use the Protection toggle in their settings to turn monitoring off or back on at any time. Nothing needs to be uninstalled, and turning it back on takes one click.
A few of the questions we hear most from families already using HaloSilver. For everything else, including how setup and pricing work, see the full FAQ on the homepage.
No, you never see their screen. HaloSilver checks the text on screen for scam signals and sends you a plain-language alert about anything risky. It does not track browsing, read every message, or show you what they are doing. You see the alert; nothing else is shared with you.
You see the offending text, the reason HaloSilver flagged it, and a suggested step. That is the complete picture of what is shared with you.
An alert tells you what was said on the screen (the exact text that triggered it), why HaloSilver flagged it (plain language, not technical), and a suggested next step. For example: "Call her today and ask how her week has been" rather than "confront her about the scammer."
Alerts are calm and actionable. They are not alarms. You decide when and how to act on them.
Windows 10 and 11, macOS Ventura and later, and Chromebooks. On Windows and Mac, there is a browser extension and a small desktop companion. On Chromebook, the browser extension alone provides full coverage, because social sites, messaging apps, dating sites, and email all run in the browser on ChromeOS.
Pure voice phone calls aren't covered in the current version. Most grooming scams begin on social or messaging apps where HaloSilver can see them. If contact stays entirely by voice call with no browser activity, HaloSilver won't alert on it. Phone detection is on the roadmap.